We are FAST! Most orders ship next day.
We create everything to order and in house just for you!
Creation time is the time it takes to create/package and get out of our door and on its way to yours.
Our normal creation/packing time is 1-3 business days after ordering with most things shipping in 1 business day.
Please allow 2 additional days for custom/specialized orders.
During peak times, such as holidays and sale weeks, we ask for up to 5 business days to be safe.
We ship via USPS and tracking is provided on your order history and via email.
Transit times are estimates only, not guaranteed and may be longer during peak holiday seasons.
Transit times are as follows and not guaranteed (ESTIMATES ONLY):
1-3 Business Days for Priority
3-5 Business Days for Standard
Please note: Transit time is in addition to Creation Time & weekends and holidays are not considered business days.
Shipping is FREE in the US for orders over $50.
**You MUST select the free shipping option at checkout, we cannot change it after order is placed.**
Details of shipping options below:
Standard/free shipping: can vary between first class, parcel post, or priority shipping (we try to upgrade to priority shipping whenever possible for you) transit time is an estimated 3-5 business days (not guaranteed)
Priority shipping: This option ensures your package gets shipped the fastest shipping method we offer: priority. transit time is an estimated 1-3 business days (not guaranteed)
All orders under $50 are a flat rate standard of $7.95 for USA or you can choose flat rate priority for $11.95
All orders going to Canada ship via UPS and there are 2 options:
UPS Standard: flat rate of $25 and transit is approx. 3-5 business days
UPS Expedited: flat rate of $50 and transit is approx. 1-3 business days
Orders $250+ ship for a standard flat rate of $9.99 (must select this option at checkout)
Import/duty Fees may apply.
INTERNATIONAL (besides Canada):
International order shipping cost is automatically calculated on the website based on the order size and shipping location. transit time can vary between 2-6 weeks for international orders.
Import/duty Fees may apply on international orders.
So sorry, but we are not combine orders/allow changes after the order is placed.
For the fastest shipping possible, orders start processing immediately after purchase :).
On rare occasions we can cancel an order the same day as submitted, but that is a case by case basis.
Once your invoice is printed it is already in the next department for packaging and unable to be recalled.
email email@example.com or use the chat for more information on your specific order.
Please double check your order before submitting.
We off several payment options:
PAYPAL– any credit card and no account needed
STRIPE– any credit card and no account needed
AFTERPAY– buy now and payment is broken into 4 equal payments over a 6 week time frame with no interest if paid on time ($35 minimum and US only)
SEZZLE– buy now and payment is broken into 4 equal payments over a 6 week time frame with no interest if paid on time (No minimum and available for US and CANADA)
ACRYLIC BLANKS FAQ
They sure do and that’s what makes Zindee so amazing (besides the quick shipping, customer service and hoard of crafting zombies haha).
All Blanks come with instant download cut file in both DXF and SVG format.
Cut files can be found in your downloads on the website as well as in the email we send.
login to website
click my account
Cut files are zipped and need to be unzipped to see the usable files.
WINDOWS= right click and “extract all”
MAC= double click
All acrylics will come with the zipped file containing both an SVG and a DXF.
SVG (RECOMMENDED)= the SVG is automatically sized to match your acrylic so no sizing is needed, just open it and cut.
DXF= we recommend using the SVG but if you need to use the dxf you will have to resize based on the acrylic purchased and large back piece in the file.
layer the file in your software
then resize all pieces at once to either exactly
on the longest side and let the other size itself to keep proportions accurate
PRINTED VINYL FAQ
Yes! 2 options for that!
All vinyl is original scale unless ordered in 1 of the 2 options below:
1. If you order the sample 6×6 size it will automatically be the full 12×12 shrunk down to 6×6 space for a smaller scale.
2. When ordering a 12×12 size you have the option to select the “tiled” option and it will be (4) 6×6 sizes on a 12×12 area (you may see seams where the patterns connect) examples below
*only 12×12 size will give the option to be tiled
*8.5×11, 12×12 (non tiled), 12×24 and 12×36 will all be original scale.
No, metallic prints and glitter prints are not real glitter/metal, but printed to give the look like glitter/metal.
If you need real glitter or real metallic then siser glitter or Siser Electric for HTV or transparent glitter for adhesive.
POINTS AND REWARDS
The points are a rewards system for our zindee zombies! (that’s you)
You will earn 1 point for every dollar you spend.
You can trade the points for discounts and sometimes other prizes/offers.
Using points is very easy, on the checkout page it will ask you if you want to use your points (on the bottom of the checkout page near the shipping options).
If you choose to apply your points it will discount accordingly, if not they will be saved for next time
We do not accept returns/exchanges due to everything is made to order for you
Please be sure to order the right material/supplies for your project.
If a mistake is made on our part we will take care of fixing any issues.