FAQ

Shipping (3)

We are FAST! Most orders ship next day.

We create everything to order and in house just for you 🙂
Creation time is the time it takes to create/pack and get out of our door and on its way to yours.

Our normal creation/packing time is 1-3 business days after ordering with most things shipping in 1 business day.
Please allow 2 additional days for custom/specialized orders.

During peak times, such as holidays and sale weeks, we ask for up to 5 business days to be safe.

We ship via USPS and tracking is provided on your order history and via email.
Transit times are estimates only, not guaranteed and may be longer during peak holiday seasons.

Transit times are as follows and not guaranteed (ESTIMATES ONLY):
1-3 Business Days for Priority
3-5 Business Days for Standard

Please note: Transit time is in addition to Creation Time
& weekends and holidays are not considered business days.

Shipping is FREE in the US for orders over $50. **You MUST select the free shipping option at checkout, we cannot change it after order is placed.**

explanation of shipping options:
Standard/free shipping: can vary between first class, parcel post, or priority shipping (we try to upgrade to priority shipping whenever possible for you)
transit time is an estimated 3-5 business days (not guaranteed)
Priority shipping: This option ensures your package gets shipped the fastest shipping method we offer: priority.
transit time is an estimated 1-3 business days (not guaranteed)

All orders under $50 are a flat rate of $6.95 for USA
or you can choose flat rate priority for $11.95

International order shipping cost is automatically calculated on the website based on the order size and shipping location.
transit time can vary between 2-4 weeks for international orders.

Points (2)

The points are a rewards system, every point earns you 2.5% off of a future dollar you spend with us 🙂
You will earn 1 point for every dollar you spend.

Using points is very easy, on the checkout page it will ask you if you want to use your points.
If you choose to apply your points it will discount accordingly, if not they will be saved for next time 🙂

Printed Vinyl (2)

Yes! 2 options for that! 🙂
All vinyl is original scale unless ordered in 1 of the 2 options below:
1. If you order the sample 6×6 size it will automatically be the full 12×12 shrunk down to 6×6 space for a smaller scale.
2. When ordering a 12×12 size you have the option to select the “tiled” option and it will be (4) 6×6 sizes on a 12×12 area (you may see seams where the patterns connect) examples below
*only 12×12 size will give the option to be tiled
*8.5×11, 12×12 (non tiled), 12×24 and 12×36 will all be original scale.

No, metallic prints and glitter prints are not real glitter/metal, but printed to give the look like glitter/metal. 🙂 If you need real glitter or real metallic then siser glitter or Siser Electric for HTV or transparent glitter for adhesive.

Returns (1)

We do not accept returns/exchanges due to everything is made to order for you 🙂
Please be sure to order the right material/supplies for your project.

If a mistake is made on our part we will take care of fixing any issues.

Orders (1)

So sorry, but we are not combine orders/allow changes after the order is placed.
No, we are so sorry but we cannot edit/add to/combine orders.  For the fastest shipping possible, orders start processing immediately after purchase :).  On rare occasions we can cancel an order the same day as submitted, but that is a case by case basis. The day after placed the order is already created and in the packing department.
email zombiehelp@zindee.com for more information on that.

Please double check your order before submitting.

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