SHIPPING

How fast do you ship/creation time?

We are FAST! Most orders ship next day.
We create everything to order and in house just for you!

Creation time is the time it takes to create/package and get out of our door and on its way to yours.

Our normal creation/packing time is 1-3 business days after ordering with most things shipping in 1 business day.
Please allow 2 additional days for custom/specialized orders.

During peak times, such as holidays and sale weeks, we ask for up to 5 business days to be safe.

What is the transit time?

We ship via USPS and tracking is provided on your order history and via email.
Transit times are estimates only, not guaranteed and may be longer during peak holiday seasons.
Transit times are as follows and not guaranteed (ESTIMATES ONLY):
1-3 Business Days for Priority
3-5 Business Days for Standard
Please note: Transit time is in addition to Creation Time & weekends and holidays are not considered business days.

How much does shipping cost?

UNITED STATES:
Shipping is FREE in the US for orders over $99.
**You MUST select the free shipping option at checkout, we cannot change it after order is placed.**

Details of shipping options below:
Standard/free shipping: can vary between first class, parcel post, or priority shipping (we try to upgrade to priority shipping whenever possible for you) transit time is an estimated 3-5 business days (not guaranteed)
Priority shipping: This option ensures your package gets shipped the fastest shipping method we offer: priority. transit time is an estimated 1-3 business days (not guaranteed)
All orders under $99 are a flat rate standard of $7.99 for USA or you can choose flat rate priority for $11.99

Small order shipping: Orders under $5 can ship for $4.99

CANADA: 
All orders going to Canada ship via USPS.
order total: 0- $49.99
rate is $19.99
order total: $50-$99.99
rate is $29.99
Order total: $100+
rate is $39.99


INTERNATIONAL (besides Canada):

International order shipping cost is automatically calculated on the website based on the order size and shipping location. transit time can vary between 2-6 weeks for international orders. 
Import/duty Fees may apply on international orders.

ORDERING

Can I add to an order?

So sorry, but we are not combine orders/allow changes after the order is placed.
For the fastest shipping possible, orders start processing immediately after purchase :). 
On rare occasions we can cancel an order the same day as submitted, but that is a case by case basis.
Once your invoice is printed it is already in the next department for packaging and unable to be recalled.
email zombiehelp@zindee.com or use the chat for more information on your specific order.

Please double check your order before submitting.

Payment Methods (buy now pay later)

We off several payment options: 

PAYPAL– any credit card and no account needed
STRIPE– any credit card and no account needed
AFTERPAY– buy now and payment is broken into 4 equal payments over a 6 week time frame with no interest if paid on time ($35 minimum and US only) 
SEZZLE– buy now and payment is broken into 4 equal payments over a 6 week time frame with no interest if paid on time (No minimum and available for US and CANADA) 

ACRYLIC BLANKS FAQ

Do the acrylics come with a matching cut file?

They sure do and that’s what makes Zindee so amazing (besides the quick shipping, customer service and hoard of crafting zombies haha). 

All Blanks come with instant download cut file in both DXF and SVG format.

Where do I find the matching cut files?

Cut files can be found in your downloads on the website as well as in the email we send. 
login to website 
click my account 
then downloads 

Cut files are zipped and need to be unzipped to see the usable files. 
WINDOWS= right click and “extract all” 
MAC= double click

How do I size the cut file to match the acrylic?

All acrylics will come with the zipped file containing both an SVG and a DXF.

SVG (RECOMMENDED)= the SVG is automatically sized to match your acrylic so no sizing is needed, just open it and cut. 

DXF= we recommend using the SVG but if you need to use the dxf you will have to resize based on the acrylic purchased and large back piece in the file.
layer the file in your software
select all 
then resize all pieces at once to either exactly
5″
3″
2″
1.5″ 
on the longest side and let the other size itself to keep proportions accurate

How are the acrylics measured?

Acrylics are measured based on their longest side.
for example:
3 inch acrylics will be 3 inches on the longest side, 2 inch acrylics will be 2 inches on the longest side, etc.
Some acrylics may appear smaller than others based on design proportions.

What size acrylics do I need?

Here are the most popular uses for each size of the acrylic shapes:

5 inch acrylics– Decor, ornaments
3 inch acrylics– Keychains, Bag Tags, Magnets, Mama in Mama/Baby keychain sets
2 inch acrylics– Badge Reels, Magnets, Straw Charms
*for badge reels if using a simple circle or square we recommend using 1.5″ for that shape due to proportions
*for badge reels some shapes will not cover the entire badge reel, so if that is desired we recommend putting a 1.5″ circle behind it in those cases
1.5 inch acrylics– Beaded keychains, Babies in Mama/Baby keychain sets, Straw Charms, Keychain Accents, Small Keychains, Magnets, Earrings.
<1.5 inch- Jewelry, Charms, Accents

Please remember these are just suggestions and it is totally up to you what you use them for and what look you want, but this should just help you get started in your creations. 

PRINTED VINYL FAQ

Can I get the printed vinyl in a smaller scale?

Yes! 2 options for that!
All vinyl is original scale unless ordered in 1 of the 2 options below:
1. If you order the sample 6×6 size it will automatically be the full 12×12 shrunk down to 6×6 space for a smaller scale.
2. When ordering a 12×12 size you have the option to select the “tiled” option and it will be (4) 6×6 sizes on a 12×12 area (you may see seams where the patterns connect) examples below
*only 12×12 size will give the option to be tiled
*8.5×11, 12×12 (non tiled), 12×24 and 12×36 will all be original scale.

Is the printed vinyl real glitter or metallic?

No, metallic prints and glitter prints are not real glitter/metal, but printed to give the look like glitter/metal. 
If you need real glitter or real metallic then siser glitter or Siser Electric for HTV or transparent glitter for adhesive.

POINTS AND REWARDS

What are the points for?

The points are a rewards system for our zindee zombies! (that’s you)
You will earn 1 point for every dollar you spend. 
You can trade the points for discounts and sometimes other prizes/offers. 

How do i use my points?

Using points is very easy, on the checkout page it will ask you if you want to use your points (on the bottom of the checkout page near the shipping options).
If you choose to apply your points it will discount accordingly, if not they will be saved for next time

RETURNS

Do you accept returns/exchanges?

We do not accept returns/exchanges due to everything is made to order for you 
Please be sure to order the right material/supplies for your project.
If a mistake is made on our part we will take care of fixing any issues.