Q: How fast do you ship/creation time?

We are FAST! Most orders ship next day. We create everything to order and in house just for you :) Creation time is the time it takes to create/pack and get out of our door and on its way to yours. Our normal creation/packing time is 1-3 business days after ordering with most things shipping in 1 business day. Please allow 2 additional days for custom/specialized orders. During peak times, such as holidays and sale weeks, we ask for up to 5 business days to be safe.

Q: Can I add to my order?

So sorry, but we are not combine orders/allow changes after the order is placed. No, we are so sorry but we cannot edit/add to/combine orders. For the fastest shipping possible, orders start processing immediately after purchase :). On rare occasions we can cancel an order the same day as submitted, but that is a case by case basis. The day after placed the order is already created and in the packing department. email zombiehelp@zindee.com for more information on that. Please double check your order before submitting.

Question 1

How fast do you ship/creation time?

Accepted Answer

We are FAST! Most orders ship next day.

We create everything to order and in house just for you 🙂
Creation time is the time it takes to create/pack and get out of our door and on its way to yours.

Our normal creation/packing time is 1-3 business days after ordering with most things shipping in 1 business day.
Please allow 2 additional days for custom/specialized orders.

During peak times, such as holidays and sale weeks, we ask for up to 5 business days to be safe.

Question 2

What are the points for?

Accepted Answer

The points are a rewards system :)
You will earn 1 point for every dollar you spend. You can trade the points for discounts and sometimes other prizes/offers.

Question 3

Can I get The printed vinyl in a smaller scale?

Accepted Answer

Yes! 2 options for that! :)
All vinyl is original scale unless ordered in 1 of the 2 options below:
1. If you order the sample 6x6 size it will automatically be the full 12x12 shrunk down to 6x6 space for a smaller scale.
2. When ordering a 12x12 size you have the option to select the "tiled" option and it will be (4) 6x6 sizes on a 12x12 area (you may see seams where the patterns connect) examples below
*only 12x12 size will give the option to be tiled
*8.5x11, 12x12 (non tiled), 12x24 and 12x36 will all be original scale.

Question 4

Do you accept Returns/Exchanges?

Accepted Answer

We do not accept returns/exchanges due to everything is made to order for you 🙂
Please be sure to order the right material/supplies for your project.

If a mistake is made on our part we will take care of fixing any issues.

Question 5

Can I add to my order?

Accepted Answer

So sorry, but we are not combine orders/allow changes after the order is placed.
No, we are so sorry but we cannot edit/add to/combine orders. For the fastest shipping possible, orders start processing immediately after purchase :). On rare occasions we can cancel an order the same day as submitted, but that is a case by case basis. The day after placed the order is already created and in the packing department.
email zombiehelp@zindee.com for more information on that.

Please double check your order before submitting.

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