How fast do you ship/creation time?

We are FAST! Most orders ship next day. We create everything to order and in house just for you :) Creation time is the time it takes to create/pack and get out of our door and on its way to yours. Our normal creation/packing time is 1-3 business days after ordering with most things shipping in 1 business day. Please allow 2 additional days for custom/specialized orders. During peak times, such as holidays and sale weeks, we ask for up to 5 business days to be safe.

What are the points for?

The points are a rewards system :) You will earn 1 point for every dollar you spend. You can trade the points for discounts and sometimes other prizes/offers.

Can I get The printed vinyl in a smaller scale?

Yes! 2 options for that! :) All vinyl is original scale unless ordered in 1 of the 2 options below: 1. If you order the sample 6x6 size it will automatically be the full 12x12 shrunk down to 6x6 space for a smaller scale. 2. When ordering a 12x12 size you have the option to select the "tiled" option and it will be (4) 6x6 sizes on a 12x12 area (you may see seams where the patterns connect) examples below *only 12x12 size will give the option to be tiled *8.5x11, 12x12 (non tiled), 12x24 and 12x36 will all be original scale. <img alt="" data-height="1520" data-id="181045" data-link="https://zindee.com/archives/ufaqs/can-i-get-in-smaller-scale/screen-shot-2020-01-29-at-9-48-10-am-1" data-url="https://zindee.com/wp-content/uploads/2020/05/Screen-Shot-2020-01-29-at-9.48.10-AM-1.png" data-width="1618" src="https://i2.wp.com/zindee.com/wp-content/uploads/2020/05/Screen-Shot-2020-01-29-at-9.48.10-AM-1.png?ssl=1&resize=1520%2C1520"/> <img alt="" data-height="1434" data-id="181044" data-link="https://zindee.com/archives/ufaqs/can-i-get-in-smaller-scale/screen-shot-2020-01-29-at-9-47-32-am-1" data-url="https://zindee.com/wp-content/uploads/2020/05/Screen-Shot-2020-01-29-at-9.47.32-AM-1.png" data-width="1472" src="https://i2.wp.com/zindee.com/wp-content/uploads/2020/05/Screen-Shot-2020-01-29-at-9.47.32-AM-1.png?ssl=1&resize=1434%2C1434"/>

Do you accept Returns/Exchanges?

We do not accept returns/exchanges due to everything is made to order for you :) Please be sure to order the right material/supplies for your project. If a mistake is made on our part we will take care of fixing any issues.

Can I add to my order?

So sorry, but we are not combine orders/allow changes after the order is placed. No, we are so sorry but we cannot edit/add to/combine orders. For the fastest shipping possible, orders start processing immediately after purchase :). On rare occasions we can cancel an order the same day as submitted, but that is a case by case basis. The day after placed the order is already created and in the packing department. email zombiehelp@zindee.com for more information on that. Please double check your order before submitting.

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